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Company News

The Albert Suites Wins

‘Best New Care Home’

We are delighted to announce that the Albert Suites has won the ‘Best New Care Home’ award at the National 2019 Care Home Awards, which celebrates excellence and innovation across care homes in the UK. The winners were revealed at a glittering awards ceremony held during the Residential and Home Care Show, in London.

The team at The Albert Suites is absolutely thrilled to have won the award for Best New Care Home,” enthused Carolyn Henderson, from LifeCare Residences. She went on to proudly describe how the Albert Suites provides, “…outstanding care, hotel inspired services and an environment which stands out as being unique, stylish and a joy to call home for our residents.”

Knight Frank
Luxury Care Home Guide

“We are delighted to be included in the prestigious ‘Luxury Care Home Guide’, we strive to provide a unique and bespoke service and environment, within the Albert Suites, and are thrilled when this is recognised.” Carolyn Henderson, Battersea Place, General Manager

For the second year running, Albert Suites has been listed amongst the elite in care providers in the Knight Frank Luxury Care Home Guide. This is a marketing leading report that features the very best Care Homes in the UK.

“What’s clear is that design has become increasingly more innovative and there’s a real sense that operators are now seeking to provide a hotel type experience for their clients” Julian Evans Frics, Head of Healthcare, Knight Frank.

Press Article

“Retiree homes are the key to this crisis”

Nigel Sibley, Chief Executive of LifeCare Residences, recently featured in the business publication CityAM, endorsing the benefits of retirement communities for both their residents and society as a whole.

“Surely as a society we can accept the need to offer our elders a better choice of where to live later in their retirement. This would enable those who can afford it to largely fund their own care and support, rather than being a cost to the state, and be able to move out of under-occupied housing that is currently blocking the under-supplied housing market. Essentially if we help last time buyers, we help first time buyers at the same time”.

Click here to read the article in full.

Press Article

Members of LifeCare Residences’ management team recently completed IOSH’s ‘Leading Safely’course.

The course is designed for those with leadership responsibilities and focuses on the value of strategic health & safety systems and their integration into everyday business activity.

Each of the team were asked to review their own personal attitude to health & safety, forming personal commitments to ongoing health & safety management enhancement at each of our retirement communities.


Downsizing – which way next?

If you are downsizing, this will inevitably mean having a good rummage through some of your old stuff. There are going to be items that tug at the heartstrings and summon up feelings of nostalgia.

However, according to Nigel Sibley – CEO of LifeCare Residences – “Downsizing presents the perfect opportunity to clear out the clutter and make a fresh start; to do away with unwanted furniture and unnecessary objects and to pass on prized possessions to loved ones”.

Source: West Essex Life


LifeCare Residences is delighted to have acquired the site at Gondar Gardens, which we hope will enable us to deliver our pioneering care product to the older people of West Hampstead and surrounding areas.

There is currently no provision of private accommodation of this type within Camden; the LifeCare Residences model seeks to take an integrated approach to lifestyle, healthcare and support services within an environment which is aspirational to local people when considering their personal care needs in later life.

Integral care facilities will be provided across the community and within the onsite nursing units.


Somerleigh Court is proud to have been awarded the Gold Standard Framework Care Homes (GSFCH) accreditation. Our team were awarded the highest level at ’Platinum’ Status.

This is the third, consecutive occasion Somerleigh Court has been awarded with the ultimate level of care, putting us in the top 15% of accredited care homes.

The GSFCH training programme aims to improve the quality of care for residents in the last years of life, to improve collaboration across boundaries and to reduce avoidable hospital admissions.

Sharon Hill, Head of Care at Somerleigh Court comments:

“Providing excellence for all our residents and enabling them to live well in later life is a privilege and honour, ensuring that at all times that they receive ‘The right care at the right time every time.’  The Gold Standards Framework has given us the ability to be outstanding in our field.”



On 26th July, the courtyard garden at Battersea Place was transformed into a magical wonderland in celebration of our second anniversary.

Hosted by the Mad Hatter, residents were joined by the cast of Alice in Wonderland, Battersea Place and LifeCare Residences staff for a tea party ‘extraordinaire’.  Botanical gins were served along with tea and cocktails, complemented by jellies, ice cream and candy floss – perfect for a summer’s day.

Guests were welcomed by General Manager – Carolyn Henderson and Founder – Cliff Cook.  Cliff’s vision to create London’s first luxury retirement community, coupled with the calibre of staff at Battersea Place, was later acknowledged by Resident Committee Chairman – Sir John Goulden.

The party continued into the early evening with music, giant chess games, face-painting and theatricals.

In the words of the Mad Hatter “It’s always tea time (at SW11)”

Battersea Place

Logs on the fire, decorations all around… Scent of pine cones and cinnamon filled the air… Christmas carols being sung…

This was the scene greeting the residents of Battersea Place Retirement Village when they arrived at the lounge for the Christmas Tree lighting ceremony.

Residents were greeted with glasses of homemade mulled wine and mulled apple juice and mini mince pies.

After some carol singing by all, the countdown began and with a flick of the switch, the courtyard Christmas Tree came to life. A lovely way for the community to bring in the festive season…

Grove Place
Farmers Market

Our impressive 16th Century Grade I listed Manor House is nestled in the heart of the stunning Hampshire Countryside, with 27 acres of landscaped grounds to enjoy and explore.

We currently have a rare opportunity with a selection of contemporary, purpose-built bungalows available – perfect for those who own a dog or cat and are wishing to relocate to a pet-friendly haven.

New residents with pets receive pet hampers on check-in including a bed, bowls and toys. We can also recommend vets, dog parlours, dog walking services, cat grooming, even care plans for pets and our staff can assist with the exercise of your pet.

To find out more call 02380 743 595 or email

LifeCare Residences’ founder donates NZ $5 million to ‘Ageing Well’ research

Cliff Cook – founder and principal shareholder of LifeCare Residences – has donated NZ $5 million to Auckland University in New Zealand, in honour of his late mother’s memory.

The gift will benefit their Faculty of Medical & Health Science, funding the new role of a chair of ‘Ageing Well’ research.

Following a rigorous due diligence process, Cook said “The University was the best place to donate, in remembrance of Joyce who fought for equal work rights and pay for care workers.” During her career, she was both a nurse and later the chairwoman of the Residential Care Association.  “This donation would appeal to Mum. I think she would see this as worthwhile.”

Nigel Sibley, Chief Executive of LifeCare Residences, comments “We are proud to have an owner who demonstrates his personal commitment to the betterment of later life.  Both through the retirement villages that the company develops and operates in the UK and NZ, as well as through this philanthropic funding of academic research to improve health and well-being in later life.”

Watch the video


Always making life that little bit easier

During June we will be introducing an elegant, courtesy shuttle service at Grove Place. Available to both able-bodied residents and those with less mobility, this will provide an effortless means of traversing our landscaped grounds (as well as offering relief when transporting items or even during inclement weather).

To book this service, please contact the concierge.



Chief Executive, Nigel Sibley, was delighted to welcome John Collyns (Executive Director of the Retirement Villages Association of NZ) to Battersea Place on Friday 20 April, 2018.

John was in London, coinciding with the Commonwealth Heads of Government Meeting, to talk to the UK retirement community industry and share the success of the New Zealand market with his counterparts.  LifeCare Residences is the only New Zealand-based operator to have expanded its operations to the UK, so Nigel was proud to showcase Battersea Place to John.

Nigel commented “It is inspiring to talk with John and be reminded of the amazing success that retirement villages have had in New Zealand, and to learn from this to help the sector to grow in the UK, particularly by influencing public attitudes and government policy.”

Earlier in the month a study group from SAGE (Studying and Advancing Global Eldercare) with delegates from the retirement village industries in Canada, Australia and New Zealand visited Battersea Place.  The delegates, who have a wealth of experience, heaped praise on Battersea Place which they highlighted as “one of the most impressive facilities worldwide”.


LifeCare Residences shortlisted for the 2018 RESI Awards for ‘Retirement Living Operator of the Year’.

The RESI Awards, organised by Property Week, celebrated the residential property market and its successes of the past year at Grosvenor House.  Competing against a record number of entries, LifeCare Residences was shortlisted as a finalist for ‘Retirement Living Operator of the Year 2018′ of which we are very proud.

Nigel Sibley, LifeCare Residences’ Chief Executive, comments: “We are thrilled that our pioneering approach to retirement living has been recognised by this award nomination. It’s a fantastic acknowledgment of the dedicated teams who work within our villages.”


Appointment news
General manager
Battersea Place
Carolyn Henderson

Carolyn Henderson has been appointed General Manager of Battersea Place retirement village. Carolyn’s role will focus on ensuring a first-rate level of service for all residents, and maintaining and enhancing the company’s person-centred approach to care.

Carolyn joins from The Royal Over-Seas League, a private members’ club in Mayfair, London and Edinburgh, where she was Director of Operations.

“I’m delighted to be joining this thriving company, which has such an exceptional track record for innovation and ambition for the future, and to be getting to know all of the Battersea Place residents.”

Prior to joining the Royal Over-Seas League, Carolyn served as General Manager of Warren House – a wedding, conference and event venue in Kingston upon Thames, Surrey. Carolyn also has over a decade of experience working across the hospitality sector, including a period at the iconic Le Manoir aux Quat’Saisons in Great Milton, Oxfordshire.